meddbase status
All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
USA & Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
US Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Resolved - This incident has been resolved.
Dec 6, 22:49 GMT
Update - We have tracked down the cause and are making changes to rectify it.

Please use Firefox Browser as a temporary workaround as the issue has been isolated to Google Chrome and Mircosoft Edge.

Thank you for your patience while we resolve this

Dec 6, 13:31 GMT
Identified - We are aware of an ongoing issue affecting the signing and dispensing of E-Prescriptions. This is being investigated by our engineers.

An update will be provided as soon as one becomes available.

We apologise for any inconvenience.

Dec 5, 17:44 GMT
Dec 5, 2023
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023
Completed - The scheduled maintenance has been completed.
Dec 2, 00:32 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:30 GMT
Scheduled - The Meddbase application will not be available to our UK and EU users during the times stated. This is due to the deployment of urgent maintenance to resolve an incident impacting some users over the last 2 days. We apologise for any inconvenience caused during the time.
Dec 1, 18:46 GMT
Dec 1, 2023
Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Nov 28, 19:52 GMT
Nov 29, 2023
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 12:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 GMT
Scheduled - The main Meddbase application will not be available for our Canadian and American customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Nov 27, 10:52 GMT
Completed - The scheduled maintenance has been completed.
Nov 28, 01:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Nov 27, 10:51 GMT
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.