meddbase status
All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
USA & Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
US Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 19:08 BST
Update - Our engineers are continuing to investigate the pathways issue that we reported in the early hours of today. Some users may be experiencing timeout messages when using pathways but we are monitoring the situation and actively working to keep the service running with as limited an impact as possible. At the moment investigation is ongoing and as new information emerges we will keep the status page updated.
Apr 11, 11:17 BST
Investigating - Following our scheduled maintenance we have encountered an issue with Pathways.

This is being investigated, and we will update the page as we know more.

Apr 11, 05:45 BST
Completed - The scheduled maintenance has been completed.
Apr 11, 05:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:51 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Apr 11, 04:50 BST
Completed - The scheduled maintenance has been completed.
Apr 11, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Apr 10, 10:45 BST
Apr 10, 2024
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Apr 3, 12:35 BST
Apr 3, 2024
Resolved - SMS functionality has been restored. Please continue to use this service as normal and re-send any messages or secure documents accordingly.

We thank you for your understanding and apologise for any inconvenience caused.

Apr 3, 17:26 BST
Identified - We are aware of an issue affecting SMS messaging from the Meddbase application. This will also impact the sharing of secure documents as they utilise SMS two-factor authentication.

At this point, we know the cause and are working on a resolution.
We apologise for any inconvenience caused during this time.

Apr 3, 17:11 BST
Completed - The scheduled maintenance has been completed.
Apr 3, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Apr 2, 18:09 BST
Apr 2, 2024
Resolved - Full functionality and stability restored

We thank you for your patience and apologise for any inconvenience caused.

Apr 2, 16:57 BST
Monitoring - Reporting feature has been restored. We are continuing to monitor the situation and the effectiveness of the changes made.

Please continue to use Meddbase and this feature as usual.

Apr 2, 15:19 BST
Identified - An issue affecting the running and building of reports in some of our UK based Meddbase environments has been identified.

The reports feature will not be available until resolved. The cause has been identified and we are in the process of restoring the feature.

More updates will be posted here as they become available.
Thank you for your patience and we apologise for any inconvenience caused.

Apr 2, 12:55 BST