meddbase status
All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
USA & Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
US Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2023
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:32 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
May 31, 15:30 BST
May 31, 2023
Status Update: CA + US Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 09:00 BST
Scheduled - The main Meddbase application will not be available for our Canadian and American customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
May 30, 13:34 BST
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
May 30, 13:33 BST
May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
System Outage
Resolved - This incident has been resolved.
May 27, 23:32 BST
Investigating - We are currently experiencing issues with one of our hosting providers resulting in application outages, our team are investigating.
May 27, 16:27 BST
May 26, 2023

No incidents reported.

May 25, 2023
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:31 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
May 24, 12:17 BST
May 24, 2023
Email Issues
Resolved - This incident has been resolved.
May 24, 16:58 BST
Investigating - Our DNS provider is currently experiencing technical issues. Because of this, you may experience issues sending emails from your Meddbase inbox to some mail providers using Meddbase SMTP.

This is under investigation with our provider and we will update this page once we have more information.

All other Meddbase functionality remains unaffected.
May 24, 08:54 BST
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:31 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
May 17, 11:53 BST
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