meddbase status

All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).
Australia: Tuesdays and Thursdays after 13:30 GMT (22:30 AET) and after 13:30 BST (23:30 AET).

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
AUS Environment Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 20, 2025
Status Update: Aus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:30 GMT
Scheduled - The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 19, 15:54 GMT
Status Update: CA Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 GMT
Scheduled - The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 19, 15:54 GMT
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 19, 15:53 GMT
Mar 19, 2025
Mar 18, 2025
Status Update: Aus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:30 GMT
Scheduled - The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 16, 14:21 GMT
Status Update: CA Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 GMT
Scheduled - The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 16, 14:22 GMT
Adding or Amending Patients
Resolved - We were made aware of an issue at approx. 08:09 this morning preventing new patients from being created. This issue was caused as we introduced validation checks against the referrer name in the system in order to streamline our codebase.

This caused an error to appear due to the presence of invalid data in our database and more specifically an empty referrer was selected. To resolve this, a SQL query was run to update the invalid entries to "Deleted – Do not use", restoring functionality by 08:36.

There is no downstream impact, and we will review and optimise the validation logic in a future release.
Mar 18, 09:02 GMT
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 16, 14:20 GMT
Mar 17, 2025
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Status Update: Aus Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:30 GMT
Scheduled - The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 10, 18:30 GMT
Status Update: CA Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 GMT
Scheduled - The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 10, 18:30 GMT
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Mar 10, 18:29 GMT
Mar 10, 2025
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

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