meddbase status
All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).
Australia: Tuesdays after 13:30 GMT (22:30 AET)

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
AUS Environment Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 02:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Nov 20, 18:45 GMT
Nov 20, 2024
Nov 19, 2024
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:30 GMT
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Nov 18, 15:31 GMT
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Prescription performance issues
Resolved - Following an overnight system refresh, this incident has now been resolved.
Nov 13, 11:04 GMT
Monitoring - Following an initial issue early this morning with prescribing in our UK environment, that has since been resolved, we have become aware of ongoing issues with prescribing from the system that may impact some users. The majority of users should have access to prescribing functionality as usual. However, we are aware that some users may be faced with an error message when prescribing. This is due to caching. We are actively monitoring the issue and can confirm that a system refresh overnight will resolve any outstanding issues. In the meantime should you be one of the few users/clients impacted by any ongoing issue, please raise a support ticket.
Nov 12, 10:56 GMT
Investigating - We are aware of an issue impacting prescription services on System E and are currently investigating. We will update this page once more information is available.
Nov 12, 10:39 GMT
Nov 12, 2024
Document Printing Performance
Resolved - We can now confirm that the fix has been implemented and the issue has been resolved.
Nov 12, 12:32 GMT
Monitoring - We've discovered that there’s a problem with how some files are being loaded into the browser. Specifically, one of our scripts is trying to access HTML files without using a proper version identifier. This means some browser were loading older, cached versions of these files, which now have broken links and can’t display properly.

To fix this, we plan to update the script so that it always fetches the newest versions of these HTML files. After making this change, we'll clear the cache on our side so that your browser downloads the latest versions of everything the next time you access the page. This should resolve the issue and a further update will be sent when this is complete.
Nov 12, 12:06 GMT
Update - We are continuing to work on a fix for this issue.
Nov 12, 12:03 GMT
Identified - We are aware of an issue impacting a small number of users ability to print documents. We are currently investigating this as a matter of urgency and will update this page once more information is available.
Nov 12, 11:46 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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