meddbase status

All Systems Operational

About This Site

Thank you for visiting the Meddbase Status Page. In the event of any system interruptions or incidents, this page will give you a single accessible communication channel where you can keep track of any action we are taking and follow our updates in real time.

Regular scheduled maintenance windows for Meddbase:

Excluding hotfixes, our maintenance windows are as follows:

UK & Europe: Mondays and Wednesdays after 22:30 BST/GMT.
Canada: Tuesdays and Thursdays after 09:00 GMT (03:00 CST) and after 09:00 BST (02:00 CST).
Australia: Tuesdays and Thursdays after 13:30 GMT (22:30 AET) and after 13:30 BST (23:30 AET).

UK Environments Operational
Application Access Operational
Critical Services Operational
Non-Critical Services Operational
AUS Environment Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
CA Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
EU Environments Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Application Access Operational
Critcal Services Operational
Non-Critical Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Status Update: CA Maintenance Jul 1, 2025 09:00-11:00 BST

The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Posted on Jun 30, 2025 - 11:53 BST

Status Update: Aus Maintenance Jul 1, 2025 13:30-15:30 BST

The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Posted on Jun 30, 2025 - 11:53 BST
Jul 1, 2025
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 30, 11:52 BST
Jun 30, 2025
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Status Update: Aus Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:30 BST
Scheduled - The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 23, 20:23 BST
Status Update: CA Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 09:00 BST
Scheduled - The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 23, 20:23 BST
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 23, 20:22 BST
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Printing to PDF - Degraded Performance
Resolved - This incident has now been resolved
Jun 19, 11:01 BST
Monitoring - We have implemented a solution that we believe addresses the issue and are currently monitoring the system closely to ensure stability and confirm resolution.
Jun 19, 10:58 BST
Identified - We are currently aware of an issue affecting some clients' ability to print to PDF and have identified a solution which we are actively looking to implement.
Jun 19, 10:54 BST
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 18, 12:39 BST
Jun 18, 2025
Status Update: UK Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:30 BST
Scheduled - As part of our ongoing efforts to strengthen security in response to malicious activity from unknown sources on the internet, we are implementing an additional security layer across our network. This enhancement is delivered via a Microsoft Azure service and will result in a change to the IP address of api.meddbase.com.
If your systems are configured using the DNS name (api.meddbase.com), no action is required and connectivity will remain unaffected. However, if you have hard-coded the IP address into any connection rules or firewall configurations, you will need to add the new IP address: 4.159.25.24 today (18th June 2025).

This change will be done within our normal maintenance window at 22.30 (18th June 2025).

Please do not hesitate to contact us if you have any questions or require further clarification.
Jun 18, 14:16 BST
Application performance issues
Resolved - The solution we implemented has successfully mitigated the issue, and all clients should be able to access the system without further problems. The incident is now considered resolved, but we will continue to monitor the system to ensure ongoing stability.
Jun 18, 15:17 BST
Monitoring - We have now implemented a solution that we believe has mitigated the issue. Clients should be able to access the system without any further problems. We will continue to monitor the situation closely to ensure stability.
Jun 18, 15:01 BST
Identified - We have identified the cause of the issue and are currently working on a solution.
Jun 18, 14:52 BST
Investigating - We are aware of a performance issue affecting some UK customers and are actively investigating the cause.
Jun 18, 14:35 BST
Jun 17, 2025
Status Update: Aus Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:30 BST
Scheduled - The main Meddbase application will not be available for our Australian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 16, 18:13 BST
Status Update: CA Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 BST
Scheduled - The main Meddbase application will not be available for our Canadian customers during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 16, 18:12 BST
Status Update: UK + EU Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 00:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:30 BST
Scheduled - The main Meddbase application will not be available to our UK and EU users during the times stated. This is part of our regular weekly maintenance schedule. We apologise for any inconvenience caused during this time.
Jun 16, 18:12 BST
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