We are now observing a resumption of normal services which coincides with the latest updates from AWS that this underlying issue has been fully mitigated.
We will continue to monitor the service, but believe the issue is now resolved.
Posted Oct 20, 2025 - 12:33 BST
Monitoring
We have been experiencing service disruption due to a widespread Amazon Web Services (AWS) outage. This is impacting some areas of the Meddbase application, including integrations dependent on AWS such as Twilio and Xero.
Due to the same underlying issue, we have also been unable to update this page until now.
AWS are actively working to restore normal operations, and the latest information we have is that the issue has mostly been mitigated.
We will continue to monitor the situation closely, and if you are affected, please raise a case via the Community, where we will be able to share updates with you as they become available.